Executing a successful restaurant opening takes a realistic budget, extreme preparation, committed and qualified restaurant operators, a solid training team and talented, well-trained new hires.
To help orchestrate and execute a smooth opening, here is a list of suggested training and human resource tasks/projects to be performed before your opening:
• Determine your human resource and training budget (be sure you obtain full knowledge of all costs involved) • Establish employee and management staffing levels for your new establishment • Determine staffing levels for your opening training team of managers and/or staff • Create a master punch list with specific human resource and training tasks/projects that will be achieved during all phases • Develop timelines with daily and monthly calendars that include schedules and the tasks/projects noted on your punch list • Carefully select your opening training team • Assign the opening training team to the specific tasks/projects according to the noted timelines • Establish meeting dates to stay focused and follow up on the tasks/projects • Create training materials (consider purchasing digital training materials that provide templates to make it easy to customize yourself) -One human resource and orientation manual to be given to all job positions -Several employee job position manuals, one for each specific job position -Training program and seminar materials -Kitchen menu materials such as cooking specifications, plate presentations, and prep/cook procedures -Other materials such as kitchen forms, testing materials, sanitation literature, alcohol awareness guidelines, etc. • Establish a training calendar with seminar times and dates, topics covered, people assigned to teach the topics, and the specific job positions to attend the training seminar • Train the opening training team so they know their role for training new hires • Determine job descriptions/profiles for each type of job position you plan to hire • Create a list of hourly employee and management interview questions • Interview candidates for managerial and hourly job positions • Hire managerial and hourly job positions • Administer new hire paperwork, on-boarding information, and training materials to new hires • Coordinate the new hire training and provide each new hire with a specific training schedule • Train the new hires and include mock/trial runs into your training program (invite special guests before you open to the public so your employees can practice their roles in advance to opening day) • Schedule and assign hands-one roles to the opening training team for opening day and the days following • Hold a pep rally style motivational meeting with the opening training teams prior to opening day and relay their specific schedules and assigned roles • Direct and oversee the opening day and the days following
Restaurant Opening Checklist for A+ Openings: How to Start a Restaurant Right: Food Service Training
Certainly in;any restaurant service situation, before clearing a plate, the staffer obviously must wait until the customer is finished eating;from their plate.