Ending the Restaurant Failure Myth

Incorporate Role Play for a Winning Training Program

Incorporating role play into your training programs will help your guests receive an encore performance every time.

Role play is one of the most effective tools in the trainer's toolbox where participants can experience real life situations and "learn by doing". Role play can be used to train any level of company personnel including staff, managers, and even company executives.

Role play allows teams to experience real life situations in a simulated and controlled environment. When used to master a skill, role play builds confidence as the skill is practiced and coaching is administered by a trainer. For example, role playing a guest situation will allow teams to better understand how a guest feels. There are many roles that can be played such as a guest and service representative, a manager and team member, a service representative and kitchen team member or similar combinations.

As a head start, we have listed some suggested scenarios that will help you role play with your teams. 9. Two bus persons talking about personal issues while ignoring a guest's signal for service 10. Kitchen team member loudly demanding a server to pick up an order 11. Manager threatening a team member's job

If role play is designed properly and effectively executed, it can be very valuable to the success of any company.

Restaurant Training - Waitress ; Waiter Training Role Play Tips For Hospitality Education ; Learning

For the benefit of aspiring restaurateurs, restaurant investors, and the restaurant industry, it's time to set the record straight.